Tagenda

Support

Last updated: 2026-09-12

Something not working, or a question the answers below don't cover? Email support@usetagenda.com and we'll get back to you. Telling us the email address on your account and what you expected to happen gets you a faster answer.

How Tagenda works

You create a trip or an event, then add a box for each booking — hotel, flight, venue, restaurant, whatever it is. Every box gets its own email address. Forward that booking's confirmation to that address and the box turns from pending to confirmed, so one glance tells you what is booked and what is still missing.

Common questions

I forwarded a confirmation but the box is still pending

Check that the email went to that specific box's address rather than to another box's. Each box has its own, and an address that matches nothing is discarded rather than guessed at. Delivery is usually a few seconds; if it has been longer than a minute, send us the address you forwarded to.

Can someone else add bookings to my trip?

Yes, on PRO. Share the trip and the other person can add and edit boxes, legs, notes and files, and forward their own confirmations to it. Only you, as the owner, can change the trip's dates, delete it, or share it with anyone else.

How do I cancel my subscription?

It depends where you subscribed, because each place is billed separately:

In the iPhone app — open the Settings app on your device, tap your name, then Subscriptions, and cancel Tagenda PRO there. Apple handles this billing, so we cannot cancel it for you.
In the Android app — go to play.google.com/store/account/subscriptions, or open the Google Play app and choose Payments and subscriptions. Google handles this billing, so we cannot cancel it for you either.
On the web — open your Personal area and use Manage subscription, which takes you to the billing portal.

Cancelling stops the next renewal; you keep PRO until the end of the period you have already paid for. Refunds are covered by our Refund Policy, and store purchases are refunded by Apple or Google rather than by us.

How do I delete my account?

In the app, open the You tab and choose Delete account; on the web it is in your Personal area. This permanently removes your account, your trips and events, and every email, attachment and box attached to them. It cannot be undone.

Deleting your account covers it in full — including what is kept afterwards, and why cancelling a store subscription is a separate step.

What happens to the emails I forward?

They are stored against the trip or event you forwarded them to, so you can read them in the app. What we collect and why is set out in the Privacy Policy.

Contact

Email: support@usetagenda.com

Giulia Galli (NIE Y2349253R), Arrecife, Spain.