Last updated: 2026-09-12
Tagenda is offered on a free plan by default. The paid PRO plan is available as a monthly (€7.99) or annual (€59.00) subscription, both net of tax — any applicable IGIC or VAT is added at checkout. This policy explains how cancellations and refunds work.
This policy covers purchases made on usetagenda.com only. If you subscribed inside one of our mobile apps, the store is the seller and handles both cancellation and refunds under its own terms — Apple in the iPhone app, Google in the Android app. Cancel in Settings › [your name] › Subscriptions on iOS, or at play.google.com/store/account/subscriptions on Android, and request any refund from that store. We can neither cancel nor refund a store subscription on your behalf. See our Support page.
You can cancel your PRO subscription at any time, with no penalty:
Your cancellation takes effect at the end of your current billing period. You keep PRO access until that date — no further charges will be made afterwards.
Because cancellation already lets you use the rest of the period you paid for, we do not generally issue refunds for unused time. Once a billing period has been charged, the subscription is non-refundable.
We may issue a discretionary refund in the following cases:
Under EU consumer law you normally have a 14-day right of withdrawal for online purchases. However, by subscribing to PRO and immediately starting to use it, you expressly consent to the immediate provision of a digital service and acknowledge that you waive this right of withdrawal once the Service is fully provided (Art. 16(m) Directive 2011/83/EU; Art. 103(m) of the Spanish Consumer Protection Act).
If you have not used any PRO features after subscribing and contact us within 14 days, we will issue a full refund as a matter of goodwill. Email us at support@usetagenda.com.
You can switch between monthly and annual at any time from the Stripe Customer Portal. When you switch to a different plan:
If a renewal payment fails (e.g. expired card), Stripe will automatically retry over the following days and email you. If all retries fail, your subscription is cancelled and your account is downgraded to the free plan. You can re-subscribe at any time after updating your payment method.
If you have a billing concern, please contact us first — we'll usually resolve it within 1–2 business days. Initiating a chargeback through your bank without contacting us first will result in immediate cancellation of your subscription and may prevent you from using paid features in the future.
Email support@usetagenda.com with:
We respond within 5 business days. Approved refunds are processed back to your original payment method via Stripe and typically appear within 5–10 business days.