Tagenda

Delete your account

Last updated: 2026-09-12

This page explains how to delete your Tagenda account — the app published by Giulia Galli — and exactly what happens to your data when you do. You do not need to be signed in to read it, and you do not need to reinstall the app to delete your account.

Deleting your account does not cancel a subscription bought in the App Store or on Google Play. Those are billed by Apple and Google, not by us, and we cannot cancel them on your behalf — so cancel there first, then delete your account. A subscription bought on usetagenda.com is cancelled automatically as part of the deletion. See Subscriptions below.

How to delete it

In the app

Open the You tab and choose Delete account at the bottom. You will be asked to type DELETE MY ACCOUNT to confirm, and to enter your password if your account has one.

On the web

If you cannot sign in

Email support@usetagenda.com from the address on your account and ask us to delete it. We will confirm it is you before deleting anything, and we will confirm by email once it is done.

What is deleted

Deletion is permanent and cannot be undone. It removes:

your account — email address, name, and password;
every trip and event, with their boxes, items, legs, notes and dates;
every email you forwarded to a box, including its text and its attachments;
every file you uploaded to a box or an item yourself;
recurring events and their reminders;
trips shared with you, and shares you granted to other people.

Your account and its content are removed from the live service immediately. Everything is gone from our systems within 30 days, which is the window our Privacy Policy commits to.

What is kept, and why

Billing records — invoices and the records behind them are retained for 5 years, because Spanish accounting law requires it. They are kept for that purpose only.
Server logs — retained for up to 30 days, then deleted on their own. They are diagnostic records, not account content.

This matches section 5 of the Privacy Policy. Nothing else is kept.

Subscriptions

Tagenda PRO can be bought in three places, and each is cancelled where it was bought:

Google Play — cancel at play.google.com/store/account/subscriptions. Google is the seller; we cannot cancel or refund it for you.
App Store — open the Settings app, tap your name, then Subscriptions. Apple is the seller; the same applies.
usetagenda.com — cancelled automatically when you delete your account. You can also cancel it beforehand from Manage subscription in your Personal area.

Cancelling stops the next renewal. You keep PRO until the end of the period you have already paid for; deleting your account before that ends does not entitle you to a refund of it. See our Refund Policy.

Export before you delete

If you want a copy of your data first, use Export my data — in the app's You tab, or in your Personal area on the web. It gives you a JSON file of your account and its content. Do this before deleting; we cannot recover anything afterwards.

Contact

Email: support@usetagenda.com

Giulia Galli (NIE Y2349253R), Arrecife, Spain.